Supervisors must make decisions for which they are not trained. Complicated medical questionnaires and claims forms must be filled out, leading to late and inconsistent reporting. These delays can create an opportunity for injuries to be embellished and, therefore, to become more costly.
Once an injured employee enters the medical system, the cost of a claim will escalate. A pre-claim nurse triage program addresses these issues and can provide help for rising workers’ comp costs.
Telephone triage consists of specially trained nurses who are available 24/7 to receive calls following a worksite accident. This is a pre-claim activity in which the injured employee and a supervisor speak with a nurse who, in turn, assesses the injury and determines medically appropriate treatment. All recommendations come from an evidence-based medical protocol that ensures objectivity and uniformity. If the injury is minor, the nurse will provide first aid instructions that are specific to the injury. More serious injuries are referred to an off-site care facility. All information is recorded at the time of the accident, and the nurse collects all of the necessary data for reporting.
Today, business owners must be proactive and address the risks they face in injury management. In the past, costly trips to the hospital emergency room or unnecessary visits to urgent care and clinics may have adversely affected your bottom line. Pre-claim nurse triage can eliminate many of these trips and make your workers’ compensation program more efficient.
Typically with the use of a nurse triage, half of all sprains, strains, contusions, and lacerations, which collectively comprise about 70% of total injuries, are never entered into the medical system. Instead, a triage nurse is able to direct appropriate first aid treatment, resulting in significant savings.
This valuable program is not only for Fortune 500 companies. Any company, regardless of size, can take advantage of 24/7 nurse triage. Businesses report an average return on investment of 6:1 after one year in the program. Overall, workers comp claims are reduced by 44%. Less time off from work means greater productivity from employees. Add to this the decreased probability of fraud and lawsuits from disgruntled workers, and you have savings that find their way to your bottom line and give you a competitive advantage.
Call American Insuring Group at (800) 947-1270 or (610) 775-3848 or click here to contact us for help in creating a better workers compensation plan.