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Protect Your Investment With Effective Landlord/Tenant Communication

Posted by David Ross on Thu, Jul 25, 2024

Landlord-communication-1000Landlord Insurance is crucial when protecting your investment; however, effective landlord-tenant communication – which doesn’t cost a dime / just a little time and effort—is just as important. We understand that, as a landlord, you have a lot on your plate, from screening applicants to maintaining your property; however, taking the time to communicate with your tenants could save even more time and effort down the road.

Communication is crucial from the time a potential tenant fills out the application to when they move out. It can help avoid misunderstandings, prevent conflicts, lower tenant turnover, and protect your property, saving time and headaches. Good communication between you and your tenant(s) can also save you money, resulting in higher profits.  

The Cost of Tenant Turnover

Tenant turnover is a costly part of property rentals that landlords and property managers can’t ignore. Tenant turnover creates vacancies, eats up more of your time, and lowers your profit. According to Apartments.com, the average turnover cost ranges from $1,000 to $5,000.

This cost can come from the following and more:

  • Cleaning the unit
  • Getting rid of anything left behind
  • Changing locks
  • Possibly re-painting
  • Repairing any damage
  • Advertising
  • The lost income from a vacant unit
  • Screening applicants
  • Higher insurance costs if it remains vacant

“Reducing turnover isn’t just about preparing a vacant unit for a new tenant; it’s also about retaining good tenants. Landlords can save time, money, and effort by implementing tenant retention strategies. This includes responsive maintenance, periodic property inspections, and creating a positive living environment that encourages tenants to renew their leases,” Swiftland states. “By focusing on tenant satisfaction and fostering positive landlord-tenant relationships, landlords can significantly decrease the turnover rate, ensuring a more stable and profitable rental property.”

A vital component of “fostering positive landlord-tenant relationships” is effective communication.

Tips for Effective Landlord/Tenant Communication

  1. Properly Screen Tenants
    Good communication should begin before you allow a tenant to move into your property by adequately screening them: run credit, background, and employment checks and conduct an in-person interview.

  2. Set Clear Expectations
    Begin setting clear expectations during your first contact with them. Before they sign the rental agreement, verbally go over key points, such as rent payments, policies or rules, and maintenance responsibilities. It also doesn’t hurt to remind them of policies occasionally.

  3. Be Responsive
    Address maintenance issues as quickly as possible. If a tenant contacts you with a question you can’t answer immediately, let them know that you understand their question and that you are working on getting the answer.

  4. Foster Trust
    Trust is earned, and you can earn your tenants’ trust by responding quickly, keeping them updated and in the loop, and always being honest with them.

  5. Provide Multiple Communication Channel Options
    Just like your friends and family, you will discover that everyone has different communication channels they prefer – text, email, voicemail, etc. You can ask them what their preferred channel is when they first move in. In addition, certain communications should be delivered through certain channels. For example, longer messages can be sent by email, quick communication can be made through text, and important communication is usually best done through a phone call or letter.

  6. Use Written Communication
    Having written documentation, such as an email or text, can help both parties understand what is being said and provide evidence if a dispute occurs.

  7. Be Friendly and Professional
    You want to act like an efficient waitperson or sales clerk and find the perfect balance between being professional (responding to their needs, getting back to them promptly, etc.) and friendly (asking them how they are, talking about the weather, smiling, etc.).

  8. Keep Messages Simple
    If you’re sending an email or text or leaving a voicemail, you may be tempted to give every detail, but short and simple is usually the most effective way to communicate. Let them know what the issue is or what is going on without giving details that aren’t relevant. Don’t use big words.

  9. Solicit Feedback
    Retailers understand the value of feedback. Landlords can use the same tactic by sending out short surveys, conducting quick interviews, or simply asking for verbal feedback.

  10. Conduct Exit Interviews
    Conduct an exit interview when tenants leave and ask why they are moving out. The answer may be something you can’t control, such as they’re moving into a bigger place, buying a home, etc., or it could be something you can control with future tenants, such as maintenance issues, lack of communication, etc. 

Protect Your Investment With the Right Landlord Insurance

At American Insuring Group, we offer comprehensive landlord insurance policies that cover a range of risks, from property damage to liability claims. Our affordable policies protect your investment and give you peace of mind.

Call us today at (800) 947-1270 or (610) 775-3848, or connect with us online.

Tags: Landlord Insurance, Landlord Insurance Reading PA, Landlord Insurance Berks County

Should Your Commercial Property Insurance Cover Tenant Improvements?

Posted by David Ross on Wed, Mar 27, 2013

If you are a landlord and you have tenants leasing your commercial property, you may want to take a second look at your lease agreement.  You may also want to review your landlord insurance policy to make certain the two are in harmony. Failing to do so may result in unexpected costs, lack of insurance protection, or coinsurance hassles in the event of a claim.

Whose Commercial Insurance Policy Pays for Damage to Improvements?

Your landlord insurance and commercial property insurance should properly cover permanent upgrades made by tenants. Buy commercial insurance for Reading, PA, Philadelphia, Harrisburg, York, Lancaster, Allentown, Pittsburgh, Erie, Hershey, Pennsylvania and beyond.As the owner of a commercial building, any permanent upgrades made to your property by a tenant become your property, not the tenant’s property. This may seem obvious, but consider the impact should damage be done to such improvements during the tenant’s leasing period. Whose insurance will pay for the repair or replacement cost?  Will either insurance policy pay? Will both pay? Can you live with the uncertainty of not knowing?

Getting it Right When You Craft the Lease Agreement

As a commercial property owner, you should clearly define who is liable for replacing or repairing permanent improvements and upgrades that become damaged. Even though the tenant’s commercial insurance policy normally covers damage to permanent improvements made by the tenant, it may be unwise to put the responsibility exclusively on the tenant.  Here’s why: if the owner takes responsibility then he can include the value of the improvements in the policy limit, thereby avoiding coinsurance penalties.

Did Your Tenant Opt Out of Insuring Permanent Improvements?

If the tenant does not want to insure the improvements, he can exclude such coverage via an Additional Property Not Covered endorsement. Furthermore, it is possible that even though the tenant has insurance for improvements, he may be underinsured.  Finally, if your lease has an early termination provision allowing the owner to cancel the lease if the building is significantly damaged, then the tenant’s policy will not cover the loss.

Ignorance is Dangerous When it comes to Commercial Property Insurance

The scenarios above should make it clear that ignorance of the details of your lease agreement and your commercial insurance policy can be dangerous to your financial health.  The two should be in harmony, especially when it comes to covering permanent improvements made by the tenant. 

Please call us at (610) 775-3838 if  you would like help in obtaining the proper landlord insurance protection for your rented commercial property.

Contact us to get the right commercial property insurance protection for your rental propert

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What is Landlord Insurance and Do You Need It?

Posted by David Ross on Fri, Jan 04, 2013

Landlord insurance tips for Berks County, Reading PA, Philadelphia, Lancaster, Lebanon, York, Harrisburg, Pittsburgh, Erie, Allentown, Bethlehem, State College, PA and beyond. Landlord Insurance Basics

Landlord insurance is designed to protect the landlord from incurring losses on his or her rental properties. This ranges from property damage to court/legal costs and more, including loss of rental income from a property that becomes inhabitable due to storm damage or other causes.

Do You Need Landlord Insurance?

Does life throw unexpected circumstances our way? If you are a landlord, then of course you need landlord insurance. The question is not whether you need it, but what types of coverage and how much of each type you need.  For example, with lawsuits rampant in today’s society, it is wise to consider coverage for discrimination and slander, even if you are certain that you would never commit either. To sleep better at night you may even want to consider comprehensive coverage, which protects you against circumstances not specifically identified in your policy.

Your Property is a Major Investment. Treat it as Such.

Would you go without homeowners insurance or car insurance? Then why consider going without landlord insurance? Your rental property value may easily eclipse your home value, and a loss of your rental property due to fire, storm damage, or other factors can lead to a long-lasting financial upheaval and loss of cash flow that can be easily avoided with the proper insurance coverage.

Not All Landlord Insurance is Created Equal

It is important for landlords to understand exactly what is and what is not covered under their policy. Policies may vary widely, so be sure to work with your insurance agent to understand all the important aspects of your current coverage and to uncover your potential vulnerabilities. For example, your policy may cover only certain types of damage, such as exterior vs. interior damage.  Likewise, legal costs may be excluded from your policy. Be sure to ask your independent insurance agent what types of additional coverage are available from your current carrier and from competing insurance carriers, and then consider switching carriers or upgrading your policy if needed.  Your independent insurance agent represents multiple insurance companies, so changing to another carrier is easy with the right agent.

Need Help Understanding Your Landlord Insurance Options?

Contact us today for a free evaluation: 800-947-1270

Learn more about landlord insurance. Serving Berks County, Reading PA, Philadelphia, Pittsburgh, Allentown, York, Harrisburg, Lancaster, Lebanon, State College, Pennsylvania and beyond.

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5 Ways to Save on Landlord Insurance

Posted by David Ross on Tue, Dec 18, 2012

As a landlord, obtaining the right level of public liability insurance coverage is important for your peace of mind and your bottom line, especially when you experience a large claim against your landlord insurance.

Tips to save on landlord insurance, public liability insurance. Berks County, Reading PA, Philadelphia, Harrisburg, Pittsburgh, Allentown, Erie, Lebanon, York, Pennsylvania.5 Easy Steps to Better Public Liability Insurance Protection & Greater Savings:

#1.  Place All Your Properties on One Landlord Insurance Policy (Public Liability Insurance Policy)

It is possible to save a considerable sum by combining all your properties under the same insurance provider.  Rather than insuring each property separately, ensure them all under a single policy with a common renewal date. As a bonus, your bookkeeping will be simplified as well.

You can also phase your properties into a common Landlord Insurance policy over time by moving each to the combined commercial property insurance policy as the renewal date for each individual policy comes due.  As you purchase new properties, be sure to add them to the combined policy for even greater savings.  Depending on the insurer, you may be able to group more than one type of commercial property under the same policy, such as apartments vs. shops.

#2. Seek Professionals as Occupants

Consider gearing your marketing efforts to appeal to professional occupants with full time employment.  Some insurers charge a higher premium for landlords of college students and others who statistically are more likely to cause property damage. By seeking occupants who are full-time professionals, you are appealing to a low-risk group with correspondingly lower landlord insurance costs.

#3. Insure Your Properties for the Right Amount

Property values and replacement costs are constantly in flux. Therefore, check the amount of coverage on each property periodically to be sure that it accurately reflects your true replacement cost.  If you are over-insured then your premiums will be higher than they would be for the right amount of coverage. On the other hand, if you are under-insured then you risk incurring major and lasting financial problems if your property is destroyed and you lack sufficient insurance protection to rebuild it properly.

#4. Add a Larger Deductible to Your Landlord Insurance Policy

By adding a larger deductible to your policy, your premiums may drop significantly. This approach amounts to self-insuring for the deductible amount. Follow these steps to determine if paying a higher deductible is likely to be a better deal:

  1. Find out the annual premium cost to insure your properties with your current deductible amount vs. the cost with a higher deductible.
  2. Multiply the annual savings by 5 years (or whatever period you are likely to keep the property) to estimate your total savings on landlord insurance premiums over a 5-year period.
  3. Determine how many claims you would have to incur over 5 years before your savings on premiums would be consumed. If that number of claims looks unrealistically high, then it may make sense to increase your deductible and pocket the savings in premiums.

#5. Add a Security System to Your Commercial Properties

This is one of the most often-overlooked ways to save. Even a simple burglar alarm may save a meaningful amount on your insurance, possibly 10%. Compare the 5-year savings to the cost of the system. Chances are good that you may be money ahead by adding the system, and you and your tenants will have greater peace of mind as well.  An independent insurance agent who represents multiple companies provides the best opportunity to save by comparing quotes from competing insurers. 

Get Help

Do need help in finding the right landlord insurance for your commercial property? Contact us today for a free, no-obligation consultation on ways you can save more while enjoying better public liability insurance protection.

Save on public liability landlord insurance. Serving Reading, PA, Berks County, Philadelphia, Lancaster, Lebanon, York, Harrisburg, Allentown, Bethlehem, Pittsburgh, Pennsylvania, and beyond.

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